Refund & Cancellation Policy — Bommali Enterprises

1. Service Fees and Payment

Our service fees are clearly stated and must be paid in advance before service commencement:

• Complete IREPS Registration: ₹2,999 + GST
• Document Preparation: ₹1,999 + GST
• Technical Support: ₹999 + GST
• DSC Setup and Configuration: ₹1,499 + GST

All payments are processed securely through our payment gateway. We accept various payment methods including UPI, net banking, credit/debit cards, and digital wallets.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Service not delivered within the promised timeframe due to our fault
• Technical issues preventing service delivery
• Duplicate payment made by mistake
• Service cancellation requested before work commencement
• Force majeure circumstances beyond our control

3. Non-Refundable Items

The following are non-refundable:

• Government fees and charges (DSC, registration fees, etc.)
• Third-party service charges
• Services already completed or partially completed
• Document preparation work already done
• Technical support already provided
• Consultation and advisory services already rendered

4. Refund Process

To request a refund, please follow these steps:

1. Contact us via email at irepshelpline@gmail.com or call +91-9347207845
2. Provide your order details and reason for refund request
3. Submit any supporting documentation if required
4. Wait for our review and decision (within 5-7 business days)
5. If approved, refund will be processed within 7-10 business days

5. Refund Timeline

Refund processing timelines:

• Refund request review: 5-7 business days
• Refund processing: 7-10 business days after approval
• Bank transfer completion: 2-5 business days (depending on bank)
• Total timeline: 14-22 business days from request to receipt

6. Cancellation Policy

Service cancellation terms:

• Full refund if cancelled before work commencement
• Partial refund if cancelled during work (based on work completed)
• No refund if cancelled after service completion
• Client-initiated cancellations may incur processing fees

7. Service Guarantee

We guarantee:

• Accurate and complete service delivery
• Professional and timely assistance
• Compliance with all applicable regulations
• Confidentiality of client information
• Support until successful IREPS registration

8. Dispute Resolution

In case of disputes regarding refunds or services:

1. Contact our customer service team first
2. Provide detailed information about the issue
3. Allow us 5-7 business days to investigate and respond
4. If unsatisfied, escalate to our management team
5. Final resolution within 15 business days

9. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our control, including but not limited to natural disasters, government actions, internet outages, or other unforeseeable events. In such cases, we will work with clients to find alternative solutions.

10. Contact Information

For refund requests, cancellations, or any queries regarding this policy:

11. Policy Updates

We reserve the right to update this refund and cancellation policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.